Cancellation policy & cancellation form

Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

A. Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (sonoro audio GmbH, Hammer Landstraße 45, 41460 Neuss, Germany, Tel.: +49 (0) 2131 / 88 34 141, Fax: +49 (0) 2131 / 7517 599, E-Mail: by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form, which is not mandatory.

You can also fill out and submit the sample withdrawal form or another clear declaration electronically on our website. If you make use of this option, we will send you a confirmation of receipt of such a withdrawal without delay (e.g. by e-mail).

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

We are sorry that you are not satisfied with your order and would like to return it. In addition to the statutory right of withdrawal of 14 days, we grant you an extended return period of 30 days. However, external defects must be claimed in writing within 14 days of receipt. The return is always free of charge for you.

Please contact our service via our contact form, by e-mail at or contact us at +49 (0) 2131 / 8834 141 so that we can assist you with the return.

You will receive a confirmed RMA document from us that you please enclose with the goods. Furthermore, you will receive a shipping label from us that you please stick on the original shipping label.

Please return the goods to us undamaged, with the delivered brown transport packaging and in the original packaging with all accessories and with all packaging components. Packed ready, take the package to the nearest branch of the shipping service provider.

You only have to pay for any loss of value of the goods if this loss of value is caused by insufficiently safe packaging or if it is due to your handling the goods in a way that is not necessary for checking the condition, properties and functioning of the goods.

In any case, please note the following points:

  • Please do not send the package to our office address in Neuss
  • Do not return the package freight collect, but use our return label
  • It is best to use the original packaging for the return shipment to avoid the occurrence of transport damage
  • Enclose the invoice or copy of the invoice and/or the delivery bill with the return shipment

We shall bear the costs of returning such goods which, due to their nature, can be returned to us normally by post. You shall bear the direct costs of returning such goods which, due to their nature, cannot be returned to us normally by post (forwarding goods), for each such goods we shall charge a maximum of 59.00 euros.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Affiliated/financed businesses

If you finance this contract by means of a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect or when the goods are returned, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply if the subject matter of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you wish to avoid a contractual obligation as far as possible, exercise your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.

General notes

1) Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Postal withdrawal form

If you want to cancel the contract by letter, please fill out this form and send it by mail to

sonoro audio GmbH
Hammer Landstrasse 45
41460 Neuss
Fax: +49 (0) 2131 / 7517 599

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of paper communication)


(*) Delete as applicable