Frequently asked questions about returns and warranty
In case of a return, please contact our customer service first. This will prevent you from incurring costs and we can better allocate a return. A return is only possible with an authorization number (RMA) .
For shipments by UPS and DHL, you will receive an electronic return label from us for free return. Please affix this label to the original packaging and return the package to us by UPS or DHL. If you are unable to visit your drop-off point in person, you have the option of arranging a collection by UPS and DHL at your own expense.
In any case, please note the following points:
- Do not return the parcel carriage forward, but use our returns label
- It is best to use the original packaging for the return shipment in order to avoid transport damage.
- Enclose the invoice or copy of the invoice and/or the delivery note with the return.