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RELAX Frequently Asked Questions (FAQ)
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Please read the operating instructions here.
Your Relax offers two options for automatic shutdown. Firstly, we are required by law to design our audio systems in accordance with ErP guidelines so that they switch off after a maximum of 20 minutes in an inactive state. This means that if your device is in Bluetooth, AUX-IN mode and is not receiving any signals, then it will automatically turn off. However, as another feature, your Relax also offers you the convenience setting to set it from active mode to inactive mode after a certain time. It can also be described as a sleep timer function. You can check this function under "System setup" > "Inactive standby" and set it yourself. Please note: The automatic shutdown according to ErP directive cannot be overridden by the comfort setting.
Active speakers can be connected via the headphone output.
One of the main functions of your RELAX is the connection to the Internet to receive, among other things, Internet radio stations available worldwide. There are three ways to deactivate the Internet function
Navigate to "System Setup" > "Network" > "Keep Network Connection" "No".
Navigate to 'System Setup' > 'Time/Date' > 'Auto Update' > 'Update from Radio' and perform a system update.
Disconnect the unit from the power supply, reconnect it and check the function.
When resetting to factory settings, all stored transmitters are deleted. Even after a firmware update, the transmitters must be stored again.
Yes, saving favorites with the remote control is easily possible with all sonoro products. Up to 40 radio stations can be saved as favorites on your RELAX. Up to nine favorites can be saved via the RELAX remote control. If you would like to store even more stations, you can do this directly on your RELAX. Select your favorite station, press the "Setup" button > Save favorites, select a free spot and confirm by pressing the speaker control knob. You can call up all favorites via the number field on your remote control. Please also read the operating instructions of your RELAX here.
To automatically update the local time, please select the source "Radio" . In this way, the summer and winter times are always updated. Of course, a manual changeover is also possible. If you synchronise via the Internet, you must always set the summer and winter time manually. Please read the operating instructions for your device here.
It is best to choose the radio as the source of the automatic update, as the automatic update via the Internet can be more prone to errors due to time delays or connection problems.
To set the automatic time change via radio:
Switch on the unit -> Setup -> System setting -> Time/date -> Auto update -> Update from radio -> Done!
Your sonoro Smart Line products can be controlled in a LAN as well as in a WLAN network with the UNDOK app. Your devices are set to use in a WLAN network by default. If you would like to connect your devices in a LAN network, this can be set under "System settings > Network > Manual settings > Cable > DHCP active ". Please note, however, that it may be more time-consuming to connect all the units to each other in a LAN network via the UNDOK app.
Please tighten the antenna as described in the operating instructions. Then please take an 11 mm open-ended spanner and hand-tighten the locking screw clockwise. Overtightening could overtighten the screw.
Yes there is. Retailers like Amazon may offer different versions of RELAX - usually marked with a year number. The versions of RELAX usually only differ in quite small features, such as additional natively supported streaming services. When buying a RELAX in our store at www.sonoro.com, you can be sure to always get the latest version of RELAX.
Our meditation exercises, developed together with Robert Betz, accompany you through the day and help you to relax better and improve your quality of life. The exercises, which we have tested in an intensive analysis with numerous test persons, serve not only to relax you but also to help you fall asleep and to increase your general well-being.
The meditation music is only available from us together with the respective audio system.
However, you can purchase the media (audio CD) directly from the respective author/originator:
» Robert Betz Shop
» Lauterbach Coaching
Have a look here at the operating instructions for your RELAX or at the interactive step-by-step instructions for the RELAX. Further questions will be answered there. Or contact our service department at support@sonoro.de
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