The sonoro support

Our support

Couldn't find an answer in our manuals and FAQs or need help with your online purchase? Just contact our support.

Service hours from Mon - Fri 10:00 - 17:00:

+49 (0) 21 31 / 88 34 141

Technical assistance

Here you will find support for questions relating to your sonoro device.
To the help center

General request

Do you have a general request? Simply send us a message.
General request

Return/revocation

Would you like to return a device? The link will take you directly to the relevant form.
Returns

Complaint/repair

Does your device have a fault that is covered by the warranty? Simply submit your request using the following form.
About the complaint

Chargeable repair

You send your device to a partner workshop yourself, receive a cost estimate after the inspection and pay for the return shipment yourself. The inspection fee will be credited towards the repair.
Learn more