Frequently asked questions about shipping

If you have a question about shipping that has not already been answered here, please feel free to contact us via our contact form.
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TO WHICH COUNTRIES DOES SONORO SHIP?

sonoro ships to Germany, Austria and France as standard.

WHAT ARE THE SHIPPING COSTS IN THE SONORO SHOP?

Shipping to Germany, Austria and France is free of charge.

WHICH PROVIDERS DOES SONORO WORK WITH TO SHIP YOUR PRODUCTS?

Depending on the size of your order, shipping will be by UPS or DHL.

WHAT IS THE DELIVERY TIME FOR AVAILABLE PRODUCTS AT SONORO?

Available products ordered in the sonoro online shop by 2 p.m. (Monday - Friday) are usually handed over to our shipping partners on the same day and delivered within approx. 24 to 48 hours within Germany. For delivery by DHL, delivery takes place from Monday to Saturday. For delivery by UPS, delivery takes place Monday to Friday.

Please note that during the current coronavirus pandemic and the Christmas period, there may be delays in delivery by parcel delivery companies.

WHAT IS THE DELIVERY TIME FOR SONORO PRODUCTS THAT ARE NOT AVAILABLE?

It can happen from time to time that certain models and colours are not available. You can see on the product's shop page when the units are expected to be available again. As soon as they are available again, they are usually handed over to our shipping partners on the same day and delivered within approx. 24 to 48 hours within Germany. For delivery by DHL, delivery takes place from Monday to Saturday. For delivery by UPS, delivery takes place Monday to Friday.

Please note that during the current coronavirus pandemic and the Christmas period, there may be delays in delivery by parcel delivery companies.

WHEN ARE ITEMS AVAILABLE FOR IMMEDIATE DELIVERY SHIPPED WHEN PAID IN ADVANCE?

If you have ordered items that can be delivered immediately by prepayment to sonoro, we will initiate shipment as soon as we have received your transfer as payment on our account. Please note that a regular bank transfer within Germany takes approx. 1 to 2 days and a transfer from other countries takes approx. 3 to 6 days. If you have the option to pay by real-time transfer in your online banking, your payment will be transferred to sonoro within 10 seconds and we can process your order immediately after sending it.

WHEN ARE ITEMS AVAILABLE FOR IMMEDIATE DELIVERY SHIPPED WHEN PAYING BY IMMEDIATE BANK TRANSFER VIA KLARNA BANK?

When ordering through our partner Klarna, you initiate payment directly from your account. In this way, we can process and dispatch items in stock immediately after receipt of the order.

WHEN ARE ITEMS AVAILABLE FOR IMMEDIATE DELIVERY SHIPPED WHEN PAID BY CREDIT CARD?

If you order by credit card, your account will be charged directly and we can ship items in stock immediately after receiving your order.

WHEN ARE ITEMS AVAILABLE FOR IMMEDIATE DELIVERY SHIPPED WHEN PAYING BY PAYPAL?

When ordering with PayPal, you initiate the payment directly via the PayPal page. In this way, we can process and dispatch items in stock immediately after receipt of the order.

WHERE IS MY ORDER? CAN I TRACK MY ORDER?

After placing your order, you will receive a separate email with your tracking number, which you can use to check the current status of your delivery at the specified shipping partner at any time. If you have not received this, please contact us at support@sonoro.de.