Delivery & Returns

Do you have a question about the delivery or would you like to return a product? Our customer service will be happy to help you.

Directly to the cancellation form

Frequently asked questions about delivery

After completion, your order will be forwarded directly to our shipping warehouse and shipped promptly - regardless of which payment method you used to complete the order. As a rule, shipping takes 1-3 working days until delivery. Deliveries within the EU can take 5-7 working days.

Please note that during the current coronavirus pandemic and the Christmas period, there may be delays in delivery by parcel delivery companies.

You can also have your order sent to DHL Packstation. With DHL Packstation, you can receive parcels when and where it suits you best. After you have registered once with DHL Packstation, you can enter your preferred Packstation as the shipping address and collect your parcels there. Please enter the word Packstation and the corresponding number in the street field. The post office number is then entered in the field for additional information! Items with a minimum size of 15 x 11 x 1 cm and a maximum size of 75 x 60 x 40 cm are suitable for Packstations. All our music systems can be sent to a DHL Packstation. If a parcel is delivered that is too large for the Packstation, it will usually be forwarded to the nearest post office. Shipments are also redirected to post offices if the selected Packstation is fully occupied.

Shipping is free of charge for orders of 99,- EUR or more. Our deliveries are usually made from Monday to Saturday. For express shipping for deliveries within Germany, we charge a shipping fee of 11.99 EUR.

Shipping costs valid for deliveries to Germany
Order height	Shipping costs
from 99,00 EUR	Free shipping
under 99,00 EUR	4,90 EUR
Express shipping for deliveries to Germany Attention! Unfortunately this does not apply during the current Corona situation	11,90 EUR

Frequently asked questions about the right of return

We are sorry that you are not satisfied with your order and would like to return it. In addition to the statutory right of withdrawal of 14 days, we grant you an extended return period of 100 days. However, any external defects must be reported in writing within 14 days of receipt. The return is always free of charge for you.

Please contact our service via the following contact form or call us at +49 (0) 2131 / 8834 141 so that we can assist you with the return.

You will receive a confirmed RMA document from us, which you please enclose with the goods. You will also receive a shipping label from us, which you should stick on the original shipping label.

Please return the goods to us undamaged, with the brown transport packaging supplied and in the original packaging with all accessories and with all packaging components. Packed ready, take the package to the nearest branch of the shipping service provider.

You only have to pay for any loss of value of the goods if this loss of value is caused by insufficiently safe packaging for transport or is due to your handling of the goods which is not necessary for checking the condition, properties and functioning of the goods.

Once your package has arrived at our warehouse and has been checked by us, you will receive a confirmation email and we will refund you. Depending on the means of payment used, the deadlines and conditions of the refund will vary.

Payment methods	Refund modalities	Refund deadlines
Credit card	Credit to the bank account linked to the credit card used	2-4 working days after receipt of goods
Bank transfer	Bank transfer	5 workdays
PayPal	Credit to the PayPal account used	2-3 working days after receipt of goods
Klarna	Credit to the bank account used for the bank transfer	2-3 working days after receipt of goods